Please note: For students wanting to undertake Crowd Control must complete the units below, which they will receive a Statement of Attainment. The crowd controller course is delivered as part of the CPP20212 Certificate II in Security Operations, those not wanting to undertake Crowd Control units of competency, must inform the RTO.

Currently active for security officers with 12+ months experience.
RPL Available.

Crowd Control is the controlling of a crowd to prevent or stop the outbreak of disorder and or potential incidents.

This licence authorises you to monitor or control the behaviour of persons, screen persons for entry or remove people for behavioural reasons.

This licence is required for licensed premises, places of entertainment and public or private events or functions. Holders of this type of licence are sometimes known as ‘Bouncers’ or ‘Doormen’.

While most people will think of crowd controllers as someone who escorts disruptive patrons or guests from a premises they are also:

The face of your establishment or event, therefore visually presenting a professional image.

Customer service and public relations orientated

Friendly, welcoming and skilled communicators.

Highly trained to ensure the safety and well being of staff and patrons.


4 Units of Competency (all elective units for CPP20212)

The 3 day course has been designed to meet the requirement to obtain a Western Australian (WA) security licence.

Successful completion of this qualification, learners can apply for a Crowd Controller licence issued by WA Police Security Licensing Branch and will be able to perform the role of a licenced Security Officer working as an Crowd Controller

Job Roles

  • Event safety

  • Casinos

  • Pubs and clubs

Entry Requirements

Candidates considering this qualification must satisfy the following:

  • Aged 18 years or older

  • Completed CPP20212 Certificate II in Security operations

  • Eligible for the issuance of a crowd controller licence by WA Police Security Licensing Services


This program requires a minimum completion of 32 hours of face to face instruction, which is equivalent to 4 standard 8 hour working days for group face to face delivery of the packaged Units Of Competency (UOC).

This approach allows student’s sufficient time between sessions to undertake self-directed learning, workplace projects, on the job evidence gathering and out-of-class assessment activities. Workshops involve participants in active discussion, problem-solving exercises, context specific simulation scenarios, networking opportunities, and realistic presentations related to building the skills and experience necessary for leading and managing staff.

Elective Units

  • CPPSEC2010A Protect safety of persons

  • CPPSEC2012A Monitor and control individual and crowd behaviour

  • CPPSEC3002A Manage conflict through negotiation

  • CPPSEC3013A Control person using empty hand techniques